Nachhaltigkeitsbericht 2019
Data

All data at a glance

Judge our sustainability efforts on the basis of hard facts: corporate key figures, sustainability programme, key topics, GRI index G4 “In Accordance Core”, General & Specific Standard Disclosures, and the GRI Telecommunications Sector Supplement.

Since 2013, Magenta and T-Mobile have not published their Sustainability Reports in paper form and have instead provided them in digital form on their websites. The content, data and figures in these reports have been selected and presented in accordance with the latest Global Reporting Initiative (GRI) standards and fulfil the “Core” reporting option.

The present Sustainability Report follows on from the last report, published in 2018. As T-Mobile and UPC Telekabel merged on 1 August 2018 to form Magenta Telekom, the figures for 2018 will be provided separately for T-Mobile and UPC Telekabel (from 1 August) and for the company as a whole (Magenta Telekom). These relate to the Austrian market and mostly cover the years 2016 to 2018. In the interest of providing a current overview, the report also details measures and projects from the first half of 2019. As UPC was acquired in the second half of 2018, only partial figures are available. Data from previous years relating to T-Mobile are taken from past Sustainability Reports.

Due to their merger in May 2019 into one common company with new brand names Magenta and Magenta Telekom, we have decided to generally use the new brand names in the report where they might previously have been T-Mobile or T-Mobile Austria. This also applies to references to previous years when, of course, these brands did not formally exist. We believe the best way to demonstrate continuity in our new company is by including former companies and brands such as max.mobil or tele.ring (still in use as a second brand) as well as the brands that were dissolved into UPC, such as Chello or Telekabel Wien.

As part of Deutsche Telekom, Magenta Telekom is included in its parent company’s extensive, Group-wide activities. For this reason, this Sustainability Report again refers to the latest Corporate Responsibility Report 2018 issued by Deutsche Telekom AG.

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Key figures at a glance TMA UPC TMA/UPC
Overview of key figures

Unit

2013 2014 2015 2016 2017 2018 2018 2018
Economy
Turnover

€ millions

828 818 829 855 900 905 150 1 055
EBITDA

€ millions

192 211 259 258 266 272 73 345
Investment in infrastructure

€ millions

100 100 136 141 155 187 42 229
Transferred data volume (download & upload)

terabytes

20 880 37 924 70 071 168 394 313 503 491 364 2 126 385 2 617 749
SMS per year (outgoing & incoming)

billions of SMS

3,15 2,35 2,34 1,9 2,1 2,2 1) 2,2
Call minutes per year (outgoing & incoming)

billions of minutes

13,22 13,18 13,66 13,71 13,74 13,87 1) n/a
Locations
Shops

number

53 53 49 48 48 39 9 48
T-Center, regional offices, contact centres

number

6 6 6 6 6 6 5 11
Customers
Customers (subscriptions)

millions

4,02 4 4,3 4,6 5,9 7,1 1,6 8,7
Share of customers using online billing

percent

81% 79% 78% 76% 75% n/a 1) n/a
Resulting annual reduction in paper consumption

millions of sheets

69,4 67,2 66,3 68,2 69,5 n/a 1) n/a
Environment
Total electricity consumption

MWh

97 968 97 450 105 485 115 581 123 196 132 470 1) n/a
Network electricity consumption

MWh

88 000 88 120 100 038 110 375 118 212 127 484 1) n/a
Electricity consumption by UPC

MWh

12 760 n/a
Energy consumption for T-Center heating

MWh

3 191 2 555 2 251 2 612 2 714 2 706 1) n/a
Total vehicles

number

201 191 174 176 180 179 166 345
Carbon footprint
Scope 1 (heating, fleet, emergency standby systems)

tonnes of CO2

1 448,56 1 431,69 1 417,80 1 578,42 452,90 2 031,32
Scope 2 (electricity, district heating)

tonnes of CO2

923,52 1 126,98 2 253,22 3 338,85 167,64 3 506,49
Scope 3 (employee mobility, purchased goods and services, water, etc.)

tonnes of CO2

1 919,38 2 058,94 2 482,90 2 779,05 797,40 3 576,45
Total CO2 emissions

tonnes of CO2

4 291,46 4 617,61 6 153,93 7 696,32 1 417,94 9 114,26
Miscellaneous data
Residual waste produced at T-Center

tonnes

41 41 38 31,2 23 22 1) n/a
Waste paper produced at T-Center

tonnes

13,4 13,4 11 11,7 10 19 1) n/a
Water consumption at T-Center

m3

9 639 9 420 9 270 8 506 8 031 8 215 1) .
Paper consumption (for T-Mobile as a whole)

tonnes

123 176 178 177 1) n/a
Mobile phone recycling and buy-back

number

7 122 1,226* 2 867 2 270 3 573 1 884 n/a n/a
Employees
Number of employees (FTEs)

full-time

1 179 1 208 1 283 1 306 1 397 1 440 909 2 349
of whom are apprentices

number

83 86 78 77 88 94 16 110
Age distribution/average age

in years

35 36 37 37 37 37 37 37
Regular part-time employees

percent

23% 24% 26% 26% 26% 25% 15% n/a
Work accidents (incl. accidents on commute)

number

6 5 9 6 3 8 1) n/a
Proportion of women

percent

44,12% 43,30% 42,68% 42,67% 40,92% 39,52% 38,08% n/a
Proportion of men

percent

58,88% 56,70% 57,32% 57,33% 59,08% 60,48% 61,94% n/a
Proportion of women in management positions

percent

29,30% 29,20% 26,60% 24,60% 22,30% 23,84% 28,90% n/a
Employees on parental leave

number

87 73 78 55 51 41 25 66
Employee re-entry rate after parental leave

percent

67% 62% 56% 69% 58% 76% 1)
Proportion of employees with performance reviews

percent

94% 94% 98% 98% 98% n/a n/a n/a
Employee satisfaction, measured by those who responded “very good” to the question: “How do you feel in the company?”

percent

68% 79% 84% 83% 87% 77% 1) n/a
Fluctuation rate

percent

14,22% 16,66% 12,46% 10,06% 9,70% 9,29% n/a n/a
Health rate 2)

percent

96,07% 95,87% 95,94% 95,64% 1) n/a

1) = Data missing due to company acquisition
2) = Number of sick leave (days) in days not worked
n/a = not available

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In 2015, the UN member states adopted Agenda 2030 for Sustainable Development. The aim of the Agenda is to enable global economic progress and prosperity – in keeping with the principle of social justice and consideration for the ecological limits of global economic growth. At the core of Agenda 2030 are the 17 Sustainable Development Goals (SDGs). These officially came into force in January 2016. The SDGs are the first initiative to take into account all three dimensions of sustainability: social, environmental and economic. Achieving these ambitious goals will require political actors, civil society and business to work closely together. Thus, companies are obligated to make a meaningful contribution.

Magenta Telekom accepts this challenge and expressly supports the SDGs. We already contributes through many of our products, services and activities. We pay particular attention to the following SDGs: Goal 3, good health and well-being; Goal 4, quality education; Goal 8, decent work and economic growth; Goal 9, industry, innovation and infrastructure; Goal 11 , sustainable cities and communities; Goal 12 , responsible consumption and production; Goal 13, climate action; and Goal 17, partnerships for the goals. Passages which relate to individual SDGs are marked with a corresponding symbol in this Sustainability Report.

Good health and well-being Quality education Decent work and economic growth Industry, innovation and infrastructure Sustainable cities and communities Responsible consumption and production Climate action Partnerships for the goals
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Our Sustainability Report shows where Magenta can and hopes to make a practical contribution to sustainable development – within our company and beyond it, in relation to our stakeholders, current societal topics and the protection and preservation of natural resources. All data, performance indicators and content in this report have been collected on the basis of currency, accuracy, reliability, comparability, clarity and balance.

To determine pertinent corporate responsibility (CR) topics, Deutsche Telekom carries out an ongoing, multi-stage materiality process, which it has implemented according to the methodology of the Global e-Sustainability Initiative (GeSI) since 2015. In the following step, Deutsche Telekom’s current CR topics have been evaluated and adapted based on the requirements of selected Austrian stakeholders. This work was done in the context of regular stakeholder communications, such as in working groups with the European Forum Alpbach or through regular customer surveys. Based on this, we have derived 14 material sustainability topics for Magenta Telekom, which also form the essential content of this report.

Stakeholder Magenta Telekom
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The following overview shows the material key topics and the aspects of the GRI to which they belong, and where you can find the management approaches in this report.

Key topic GRI aspect Management approaches
Data privacy/data security/cybersecurity
  • Customer privacy
Network expansion
  • Indirect economic impacts
Service quality
  • Customer privacy
Talent acquisition, employee retention and development
  • Training and education
  • Employment
ICT solutions for a low-carbon economy
  • Products and services
Limiting the impact of climate change
  • Emissions
  • Energy
Resource conservation and recycling (electrical waste)
  • Effluents and waste
Sustainability (working standards, environmentalism) in the supply chain
  • Procurement practices
  • Supplier assessment for impacts on society
  • Supplier environmental assessment
Media competency (incl. ICT and child safety)
  • Customer health and safety
Diversity and anti-discrimination
  • Non-discrimination
  • Diversity and equal opportunity
Ethical business practices and compliance
  • Compliance
  • Anti-corruption
Employee health, safety and well-being
  • Occupational health and safety
Socially relevant application of ICT products and services
  • Products and services
Transparency and reporting
  • Identified material aspects and limitations
  • Report profile
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Magenta Telekom endeavours to measure and evaluate its performance continuously in accordance with sustainability criteria. We apply the performance indicators of the Global Reporting Initiative (GRI) to provide data in a transparent and comparable format. The results relate to the Austrian market. Where Group-wide topics arise, references will be made to the CR report of Magenta’s parent company, Deutsche Telekom.

The following index provides an overview of the reported GRI Indicators in accordance with the latest GRI Standards. This report has not been externally verified. However, Magenta Telekom has an environmental management system certified in accordance with ISO 14001, an energy management system in accordance with ISO 50001, and a health management system in accordance with OHSAS 18001 that are subject to external audits. In addition, the economic indicators are verified by the auditor in the Group Management Report.

Code Content according to GRI Standards (Core) References/comments
Organisational profile
102-1 Name of the organisation Impressum
102-2 Activities, brands, products and services https://www.magenta.at/unternehmen
102-3 Location of headquarters Austria
102-4 Location of operations Key figures at a glance
102-5 Ownership and legal form Impressum
102-6 Markets served Austria
102-7 Scale of the organisation Key figures at a glance
102-8 Information on employees and other workers Key figures at a glance
102-9 Supply chain We pay attention to a sustainable and fair supply chain
102-10 Significant changes to the organisation and its supply chain Strategy for a successful digital future
102-11 Precautionary principle or approach Sustainability is in our DNA
102-12 External initiatives Recognising digital responsibility
102-13 Membership of associations Recognising digital responsibility
Strategy
102-14 Statement from senior decision-maker Intro
Ethics and integrity
102-16 Values, principles, standards and norms of behaviour Code of Conduct: We always play fair
Governance
102-18 Governance structure The Magenta Management
Stakeholder engagement
102-40 List of stakeholder groups Topic selection, materiality process
Acting fairly and sustainably means constant dialogue
102-41 Collective bargaining agreements 100% of employees are covered by collective bargaining agreements
102-42 Identifying and selecting stakeholders Topic selection, materiality process
102-43 Approach to stakeholder engagement Acting fairly and sustainably means constant dialogue
102-44 Key topics and concerns raised Acting fairly and sustainably means constant dialogue
Reporting practice
102-45 Entities included in the consolidated financial statements About this report
102-46 Defining report content and topic boundaries Topic selection, materiality process
102-47 List of material topics Topic selection, materiality process
102-48 Restatements of information About this report
102-49 Changes in reporting About this report
102-50 Reporting period About this report
102-51 Date of most recent report About this report
102-52 Reporting cycle About this report
102-53 Contact point for questions regarding the report Acting fairly and sustainably means constant dialogue
102-54 Claims of reporting in accordance with the GRI Standards Core
102-55 GRI content index GRI-Index
102-56 External assurance None
Topic Aspects References/comments
Economic performance 103 Economic performance Strategy for a successful digital future
201-1 Direct economic value generated and distributed Key figures at a glance
Indirect economic impacts 103 Indirect economic impacts We’re establishing Austria’s high-speed digital connections
203-2 Significant indirect economic impacts We’re establishing Austria’s high-speed digital connections
Procurement practices 103 Procurement practices We pay attention to a sustainable and fair supply chain
204-1 Proportion of spending on local suppliers CR-Bericht 2018, Deutsche Telekom
Anti-corruption 103 Anti-corruption Code of Conduct: We always play fair
205-3 Confirmed incidents of corruption and actions taken No incidents in the reporting period
Thema Aspects References/comments
Energy 103 Energy What does it take to transmit a gigabyte? Less and less electricity
302-1 Energy consumption within the organisation Key figures at a glance
302-2 Energy consumption outside of the organisation Key figures at a glance
302-3 Energy intensity What does it take to transmit a gigabyte? Less and less electricity
302-4 Reduction of energy consumption What does it take to transmit a gigabyte? Less and less electricity
Environmental management from energy management to online billing and public transport tickets
302-5 Reductions in energy requirements of products and services What does it take to transmit a gigabyte? Less and less electricity
Emissions 103 Emissions When it comes to CO2 emissions, we have only one objective: zero
305-1 Direct (Scope 1) greenhouse gas emissions Key figures at a glance
305-2 Energy indirect (Scope 2) greenhouse gas emission Key figures at a glance
305-3 Other indirect (Scope 3) greenhouse gas emissions Key figures at a glance
305-5 Reduction of greenhouse gas emissions When it comes to CO2 emissions, we have only one objective: zero
Environmental management from energy management to online billing and public transport tickets
Supplier environmental assessment 103 Supplier environmental assessment We pay attention to a sustainable and fair supply chain
308-1 New suppliers that were screened using environmental criteria CR-Bericht 2018, Deutsche Telekom
308-2 Negative environmental impacts in the supply chain and actions taken CR-Bericht 2018, Deutsche Telekom
Topic Aspects References/comments
Employment 103 Employment Highly skilled employees who are ready to face new challenges every day for our customers
401-1 New employee hires and employee turnover Key figures at a glance
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees We offer a workplace with everything you need in life
401-3 Parental leave Key figures at a glance
Occupational health and safety 103 Occupational health and safety The health of our employees determines the quality of their work
403-1 Occupational health and safety management system The health of our employees determines the quality of their work
403-3 Occupational health services The health of our employees determines the quality of their work
Training and education 103 Training and education The range of training we offer is as diverse as our target groups
404-1 Average hours of training per year per employee The range of training we offer is as diverse as our target groups
In 2018, our employees completed 390,106 hours of training
Diversity and equal opportunity 103 Diversity and equal opportunity We need more women in management
405-1 Diversity of governance bodies and employees Key figures at a glance
405-2 Ratio of basic salary and remuneration of women to men We need more women in management
Freedom from discrimination 103 Freedom from discrimination Highly skilled employees who are ready to face new challenges every day for our customers
406-1 Incidents of discrimination and corrective actions taken No incidents in the reporting period
Customer health and safety 103 Customer health and safety Besondere Verantwortung für die Gesundheit
416-1 Assessment of the health and safety impacts of product and service categories Besondere Verantwortung für die Gesundheit
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services No incidents in the reporting period
Protection of customer data 103 Protection of customer data Maximum security and data privacy – and not just since the GDPR
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Data Privacy Officer
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To reduce the environmental burden of printing paper copies, T-Mobile Austria has exclusively published its Sustainability Reports online since 2013. In doing so, we make the report available everywhere and at any time – one of the wonderful benefits of mobile communication. The web design adapts to different devices and screen sizes to ensure optimal legibility at all times.